Action required: please reset your password

We have completed a system upgrade.

To continue using the site, you now need to reset your password using the Forgot password link on the login page.

If you have any difficulty, please contact your coordinator or use our support channels. Thank you for your patience.

Password reset instructions

  1. Click Forgot Password
  2. Enter the email address you normally use with this site.
  3. Follow the instructions sent to you by email.

If you do not receive an email, please check your spam folder first. If you are still unable to log in, contact your coordinator or raise a support query, and we will help you.

You do not need to be a Member to Search our database. The Member login is for transcribers, coordinators and managers.
Video on the login process and dealing with problems

Login problems or questions?

Your User name (UserID) is not case sensitive. If you have forgotten your User name, use your email address instead. If you have forgotten both, contact your coordinator.

Your Password is case sensitive. If you have forgotten your password, use the this link to receive an email to reset it: Forgot Password. You will receive an email within a minute or so. If you do not receive one please check your spam folder. If there is no email then your email address has likely changed. In that case or if you require assistance contact your Coordinator.

Keep me logged in will keep you logged in for 2 weeks after closing the browser.

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